Terms and Conditions
Terms and Conditions
Welcome to our Online Bookshop. We hope you enjoy using our site which we have created to serve you better.
Each time you use our site and especially before placing an order, please read these Conditions carefully because we may make changes to them from time to time and your use of the site will be subject to the conditions in place at the time of use.
Who We Are
This Online Bookshop is owned and run by the Community of St John the Baptist (also referred to as “the Monastery”). We are a charity registered with the Charity Commission in England and our registration number is 282448.
If you need to contact us by email, please write to Fr Barnabas who oversees the running of the site at firstname.lastname@example.org, or simply fill in the contact form at https://www.essexmonastery.com/contact-us/
Intellectual Property Rights
The entire content of this site including but not limited to text, graphics, logos, button icons, images, book cover design (where the book is published by us) etc belongs to us and is protected by the UK and international copyright and authors’ rights laws. All such rights are reserved.
We provide extracts from our publications for you to sample before purchasing. You may print off one copy or download the extract for your own personal use, but you must not use it for any commercial purpose, reproduction, publication, transmission or distribution. You must not modify the paper or digital copy of the downloaded extract or any other materials you have printed off or downloaded. Graphics, logos and images from our site must not be reproduced under any circumstances without our express consent in writing.
If you print off, copy or download any part of our site in breach of these Conditions, we reserve the right to request that the copies you have made are handed to us or destroyed.
Placing an order and payments
When you place an order, a contract is created between you and us in which you are offering to buy the goods and be bound by these Conditions.
Once you have placed your order, you will receive an automatically generated email acknowledging and accepting your order. Please check that the details in the email are correct and contact us immediately by email if not. In most cases, we will be able to rectify the mistake for you before we despatch your order.
For your added security we use Stripe to process all credit and debit card payments. This method of payment provides a secure gateway ensuring that your personal information and payment details are kept secure. We do not have access to your details.
All prices displayed on our site are shown in pounds sterling (£).
We welcome orders from outside the UK but due to recent EU VAT changes, sales on our site to the EU will be contracted in euros and will include a charge in respect of VAT at the rate of the order destination. As such you should not have to pay any VAT or other charges upon delivery of your order as we collect and pay it on your behalf. This process is limited by the EU to parcels with a value up to €150. If your order exceeds this limit, we will process it manually for you exclusive of VAT. In such instances, you will need to pay the appropriate amount of VAT and import duties at local level.
We endeavour to do what we can to ensure that you do not have the inconvenience of having to pay any extra charges before your order is delivered. However we will not be held liable if your order is delayed or stopped by your national boarder control and/or if you are asked to pay any additional fees before it is released.
For all international orders we make a small surcharge to cover the additional costs we incur in processing your order. For the EU this is usually €2 and for all other countries it is £2.
We hope that you will be happy with your purchase from our Online Bookshop but if you wish to return something, you can do so within 30 days of receipt, provided the item is returned to us in its original condition. We will not be liable for any item which fails to reach us and as such you are advised to return the item to us using a secure method which adequately covers the value of the goods being returned. If using Royal Mail in the UK we advise you to obtain a Certificate of Posting. Please also send returns in a protective package to reduce the risk of damage in transit. Damage caused to goods being returned shall be the buyer’s responsibility.
Please send your return to Fr Barnabas, Old Rectory, Rectory Road, Tolleshunt Knights, Essex CM9 8EZ United Kingdom. Please also include a note inside the package with your name and order number so we can process the refund. Unfortunately, we are unable to refund return postage costs.
Once we receive your return, we will endeavour to process your refund within five working days. We will send you an email both upon receipt of the returned goods and once we have processed the refund.
We cannot process exchanges so if you would like to exchange an item you have purchased for something else, please return that item and place a new order on the site.
If you have received an incorrect or damaged item, please let us know immediately (or at the latest within 14 days after receiving your order) by email so we can resolve the issue for you.
You have the right to cancel your order up to 14 days after your order has been delivered. If you wish to cancel your order, please send us an email clearly stating your request. You do not need to give us a reason for your wish to cancel.
Once we receive your email, we will reply to acknowledge receipt of the cancellation. You will then have 14 days from the date you communicate your cancellation in which to return the order to us.
If you cancel and return your order in full within the time frames given above for cancellation of an order, we will refund the cost of the order and reimburse to you the cost of delivery (unless you have chosen a more expensive delivery method than the standard delivery offered by us, in which case we will refund only the cost of the standard delivery charge). We will not be able to refund the return postage cost.
We use Royal Mail, Parcelforce and DHL for deliveries within the UK and worldwide. For UK orders up to 2kg we use Royal Mail 24 and the postage cost will be calculated according to weight and displayed for you at the checkout. Above 2kg and up to 30kg we use Parcelforce 48 at a cost of £9.75. For orders to Europe and worldwide you will have the option at the checkout to choose the postage method you would like.
We aim to process orders within three working days. We will send you an email once your order has been dispatched. We may be able to give an estimated arrival date depending on your chosen postal method.
If after 10 working days (or 20 working days if you are outside the UK) you do not receive your order, please send us an email to let us know so we can investigate further. If your order is not delivered within 30 working days of the dispatch date, we will issue you with a refund or replacement (whichever you choose).
We reserve the right to cancel an order where the delivery address is one that we are not able to deliver to.
Whilst we will always make every effort to ensure that your order is fulfilled, we are not able to accept liability if your order is delayed or prevented due to circumstances beyond our control such as postal and airline strikes, civil unrest and weather conditions.
We are not able to guarantee our ability to supply any particular book or quantity of books but we will endeavour to meet your needs wherever possible. We reserve the right to cancel an order if we have insufficient stock to fulfil the order.
From time to time, we may include on our site books which may be unavailable either due to lack of stock or because they are out of print. We include such books for information purposes only and to gather information from site visitors as to the popularity of a particular title which could lead to the book being restocked or republished in the future.
We make reasonable efforts to keep the content of our Online Bookshop up to date and free of errors but we make no representations or warranties of any kind express or implied that the content of the site is accurate, complete or up to date at any given time. We will not be liable for any loss or damage caused by the use of our site or its content.
We reserve the right to change our prices at any time especially where that change is as a result of a change in the prices of our suppliers or due to our error in incorrectly pricing an item on the site.
Where a third party provides a link on their website or social media platform to our Online Bookshop without our consent it shall not be assumed that we are endorsing such third party site or platform and we will not be held liable for any lost or damage suffered as a result of someone assuming such an endorsement.
These conditions are governed by English law and subject to the jurisdiction of the English courts.