Bookshop Enquiries

Contact Us

Contact

Frequently Asked Questions

FAQ

Where is my order?

UK deliveries usually take about 2 days. 

International Tracked orders take about 7 working days to be delivered. International Untracked orders are usually delivered within 10-12 working days but it could take up to 60 days in the worst case.

Orders are considered as lost 10 working days after delivery due date for UK, 30 days after delivery due date for International Tracked and 60 days after delivery due date for International Untracked.

Sometimes delays are inevitable. If you believe your order is lost, contact us.

Do you ship worldwide?

We will ship anywhere in the world provided there is a reliable postal service able to deliver. 

I live in the EU and I am worried about ordering from you in case I have to pay import duties and VAT.

We use the IOSS system for sales to the EU which effectively means that in the vast majority of cases, your order will arrive with no further payments necessary.  We charge the relevant amount of VAT and we pay it on your behalf to the different tax authorities via an agent.  This is the common system used by most businesses involved in cross border sales.

If you paid VAT on your order and you are asked by your country’s customs control to pay additional VAT to deliver the parcel, it is necessary for us to know, so that we can refund the VAT amount you paid initially to us. Please contact us about this matter.

Something is wrong with my order

If you have received the wrong book, something is missing or you received something you didn’t order. Please contact us to rectify this for you. 

Has my order been despatched?

We aim to process and post orders within 48 hours. 

Sometimes depending on the Church calendar, our processing times may be longer than usual. i.e. during Holy Week.

Do you offer wholesale discounts?

We recognise the need to support our fellow monasteries and church bookshops so we offer a discount to them whatever the size of their order. 

Please first register an account with us and then contact us and we will add the discount for you so that it is automatically applied to your basket each time you log in.

Can I order other items from your bookshop?

Our website was created in order to sell our own publications.  In the future we might expand to include other popular books and also icons, cards and other items sold in our onsite bookshops. At the moment if you know exactly what you are looking for you may contact us with specific details and we’ll do our best to assist you. However, if you are making a general stock enquiry regrettably it’s beyond our capacity to help at this stage.

Usual Timetable

Monday:

Morning Service with the Jesus Prayer: 7 – 8 am.
Evening service with the Jesus Prayer: 5.30 -7.30 pm.

Tuesday:

Divine Liturgy: 7 – 9.30 am.
Evening service with the Jesus Prayer: 5.30 -7.30 pm.

Wednesday:

Morning Service with the Jesus Prayer: 6 – 8 am.
Evening service with the Jesus Prayer: 5.30 -7.30 pm.

Thursday:

Divine Liturgy: 7 – 9.30 am.
Evening service with the Jesus Prayer: 5.30 -7.30 pm.

Friday:

Morning Service with the Jesus Prayer: 6 – 8 am.
Evening service with the Jesus Prayer: 5.30 -7.30 pm.

Saturday:

Divine Liturgy: 7 – 9.30 am.
Vigil for Sunday: 5 – 7.30 pm.

Sunday:

Divine Liturgy:  10 am – 1 pm.
Paraclesis (Supplicatory Canon to the Mother of God): 3 pm.
Talk(s): 5 – 6:15 pm.

The Liturgy is followed by lunch. Please, also consider bringing your packed lunch. The Paraclesis is followed by tea. 

Timetable during Great Lent

Monday, Tuesday, Thursday:

Jesus Prayer 6-8am and 6:30-8:30pm.

Wednesday:

Presanctified Liturgy 6am and Jesus Prayer 6:30-8:30pm

Friday:

Jesus Prayer 6-8am

Presanctified Liturgy 12pm

Jesus Prayer 6:30-8:30pm

Saturday and Sunday:

The same program as usual save that during Lent we have Vespers on Sunday at 3pm rather than Paraclesis (Supplicatory Canon to the Mother of God).

About Accommodation

You can book accommodation only by phoning and speaking with one of the guest masters.

For men’s accommodation please call on weekdays between 14:30 and 16:00.

For women’s accommodation please call on weekdays between 17:00 and 17:30. During Great Lent, call between 18:00 and 18:30.

Tel: 01621 816471

If calling from abroad dial: +44 1621 816471

During feast days, or the day before/after a feast day, the guest masters may be occupied with other duties and not able to take phone calls.